• Return Policy: Returns are accepted within 5 days of the delivery date.
• Exchange Policy: Exchanges are accepted within 30 days of the delivery date.
• To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when it was received.
• Sales: All items tagged as "sale" cannot be exchanged or returned.

• Contact our customer support team at tejidosagrado@gmail.com to initiate a return. Please provide your order number and a detailed description of the reason for the return.
• Once your return request is approved, we will provide you with a return shipping address.
• Pack the item securely, including all original packaging and any included accessories.
• You are responsible for the return shipping costs unless the return is due to a defective or damaged product.
• We recommend using a trackable shipping service to ensure the safe return of the item.
• Once we receive the returned item and verify its condition, we will process your refund within 5-10 business days to your original payment method.

• Contact our customer support team at tejidosagrado@gmail.com to initiate an exchange. Please provide your order number and details of the item you wish to exchange.
• Once your exchange request is approved, we will provide you with an exchange shipping address.
• Pack the item securely, including all original packaging and any included accessories.
• You are responsible for the shipping costs associated with the exchange, unless the exchange is due to a defective or damaged product.
• We recommend using a trackable shipping service to ensure the safe delivery of the item.
• Once we receive the exchanged item and verify its condition, we will ship the new item to you within 3-4 business days. If there is a price difference, we will contact you to arrange for additional payment or refund as necessary.

• Customized or personalized items cannot be returned or exchanged unless they are defective or damaged.
• We do not accept returns or exchanges on sale or discounted items.
• Refunds and exchanges are not available for items that show signs of use, damage, or alteration not attributable to the manufacturer.

• The customer is responsible for all customs duties, taxes, and fees associated with international returns or exchanges.
• For international returns, please clearly mark the package as "Returned Goods" to avoid customs delays or additional charges.
• We recommend using an insured and trackable shipping service for international returns to ensure the safe return of the item.

Our customer support team is here to assist you with any questions, concerns, or assistance you may need regarding returns or exchanges. Don't hesitate to reach out to us at tejidosagrado@gmail.com. Your satisfaction is of utmost importance to us, and we'll do everything we can to ensure you're delighted with your Tejido Sagrado experience.

Please note that these policies are subject to change, so we encourage you to visit our website or contact our customer support team for the most up-to-date information.

Thank you for choosing Tejido Sagrado. We appreciate your support and look forward to serving you again soon!